Question 1

How do I activate my points?

Answer

Download the iOS or Android app - enter your personalised promo code in the app and you're all set! After purchasing points, our managers will contact you within 5 minutes.

Question 2

What are point packages?

Answer

Points packs are special packs that you can purchase at a discount. They allow you to exchange points for minutes (1 point = 1 €) and use them at various partner locations.

Question 3

Which partners are accepting our points packages?

Answer

We have a wide network of partner locations in Europe, including co-working spaces, fitness halls, entertainment centres and many others. In total, there are about 70 places where you can use our points packages.

Question 4

How do I find out my remaining points?

Answer

Your points balance is always available in the app. Simply open the app, log in to your account and you will see your current points balance.

Question 5

Can I gift a bundle of points to someone else?

Answer

Yes, you can purchase a bundle of points and gift it to someone with a unique promo code (to get the promo code, knit with us in any convenient way). It's a great way to please your loved ones or colleagues and let them choose for themselves how they want to spend their time.

Question 6

Can I extend the expiry date of my points package?

Answer

Points are valid indefinitely. You top them up - they stay in your profile

Question 7

Can I return or exchange my points package?

Answer

We do not provide refunds or exchanges for point packages. Please choose the package carefully and consider your needs and plans before purchasing.

Question 8

What should I do if I have problems using the points package?

Answer

If you have any problems or questions regarding the use of a points package, please contact our support team. We are here to help you resolve any issues you may have and ensure your satisfaction with our points packages.